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Last revised 3/10/2006
Satisfaction First
Our payment policy for services is simple - we won't ever charge you for a project
until it's finished, and you've had a chance to listen to and approve the results.
None of our project online order forms will ask you to supply a credit card number
up front. This assures that you'll never have to pay for a service unless you're
100% satisfied with our work.
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Terms of Payment (USA/Canada)
Payment for goods and services is due at the time of delivery, and may be tendered
by credit or debit card. We accept Visa, MasterCard, American Express, and Discover.
(Charges appear on your statement as "MusicMedia / OnHold".)
We will accept your company check, but must allow ten business days from the time
of recept for checks to clear. To avoid delays, we recommend using a credit or debit
card to pay for your order.
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Terms of Payment (outside USA/Canada)
All invoices are payable in US dollars ($USD). We can accept secure credit or debit
card payments through PayPal from most countries. We suggest using this method where
possible. Otherwise, a certified instrument (cashier's check, certified check, or
most money orders) may be accepted upon approval. Postal money orders, including
those issued by the United States Postal Service, are no longer accepted by the
On Hold Network.
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Terms of Credit
Some governmental organizations may qualify for net 30 terms with a qualifying purchase
order, subject to certain restrictions. Please check with your account representative.
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Our Try It In Your Business Free
Message On Hold Introductory Offer
When you participate in our Message On Hold Introductory Offer, you may be asked
to supply credit card information, and only after your first program is complete
and ready to ship. However, your card will NOT be charged until 30 days after
you have received the program. If you wish to discontinue the trial, please follow
the written instructions provided with your program materials.
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Returns/Refunds
Any hardware or equipment purchased from us may be returned, and a refund requested,
by requesting a written Return Authorization (RA) from us within 30 days of the date of purchase. Returns must be postmarked back to us within
5 days of the receipt of the RA. Shipping charges are the responsibility of the
purchaser. We are not responsible for goods lost or damaged in shipment. We strongly
recommend you use a secure, trackable shipping method (i.e. UPS or FedEx) with sufficient
insurance. Goods must be returned
in like-new condition, with its intact original packaging, and with all accessories, documentation, and accompanying material included.
Additional return policies are included in the RA. Returns not in compliance
with our return policies may not be accepted. Refunds are sent in the form in which the
original payment was tendered; for example, if you originally paid by credit card,
your refund would appear as a credit to your credit card account. All refunds are subject to a 15% restocking fee, in addition to fees incurred to replace missing or damaged parts, accessories,
or packaging.
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Warranty Repairs
A return for repairs or other services claimed under the manufacturer's warranty
may be initiated by requesting a Return Authorization (RA) prior to the expiration
of said warranty. Warranty repair returns must be postmarked within 5 days of the
receipt of the RA. At our discretion, a temporary replacement loaner may be sent.
Any loaner equipment provided will be secured by authorizing your credit card for
its full retail value.
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File/Media Warranty
Any and all electronic files and media are warranteed to be free of physical defects,
corruption, or viruses for a period of 90 days. For Message On Hold projects, your
physical media is additionally protected against loss, theft, or damage for as long
as you are a subscriber with us. The On Hold Network does not warantee the fitness
of any file or media for any particular purpose, and is not responsible for any
damage to any equipment or other incidental damages incurred by the use of said
files or media. Our liability is limited solely to the replacement of the file or
media in question. Files or media subject to replacement under this
policy will be replaced with the identical content, in the identical file format,
and on the identical media you were originally sent. Any changes in or additions to content,
file format, media, or other deviations from the original order are subject to our normal production fees for those services.
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Archive Policy
It is our normal procedure to archive final scripts, files, and all other content
associated with your finished project indefinitely. Retrieval of material from our
archives may entail a nominal fee. Project archives are periodically
backed up and tested; however, due to circumstances which may be beyond our control,
we cannot guarantee with absolute certainty that any given project will be retrievable at
any time in the future, and we make no guaranteed to that effect. We strongly recommend to all clients that they back up
their own projects onto a suitable archival medium for future retieval and use, or to ask us to provide a separate project backup at
the time of delivery.
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