Complete this form if you need a technical support with hardware or services purchased from the On Hold Network. To request replacements for Message On Hold programs which have been lost, stolen, damaged, or destroyed, please click here.

	Create a Support Ticket
	Completing this form will create a Support Ticket which will be immediately forwarded to our Technical Services department. This is the quickest way to address technical issues. None of your personal information is shared with anyone outside our company. View our privacy policy for more information. Required fields are labeled in bold.
	If you were given a technical reference number, please enter it here: what's this?
	Company:
	Contact (full name):
	Email Address:
	Address of branch or location having trouble:
	City:
	State/Province: select one Alabama - AL Alberta - AB Alaska - AK American Samoa - AS Arizona - AZ Arkansas - AR British Columbia - BC California - CA Colorado - CO Connecticut - CT Delaware - DE District of Columbia - DC Florida - FL Georgia - GA Guam - GU Hawaii - HI Idaho - ID Illinois - IL Indiana - IN Iowa - IO Kansas - KS Kentucky - KY Louisiana - LA Maine - ME Manitoba - MB Marshall Islands - MH Maryland - MD Massachusetts - MA Michigan - MI Minnesota - MN Mississippi - MS Missouri - MO Montana - MT Nebraska - ME Nevada - NV New Brunswick - NB New Hampshire - NH New Jersey - NJ New Mexico - NM New York - NY Newfoundland - NF North Carolina - NC North Dakota - ND Northern Mariana Is. - MP Northwest Territories - NT Nova Scotia - NS Nunavut - NU Ohio - OH Oklahoma - OK Ontario - ON Oregon - OR Palau - PW Pennsylvania - PA Prince Edward Island - PE Puerto Rico - PR Quebec - QC Rhode Island - RI Saskatchewan - SK South Carolina - SC South Dakota - SD Tennessee - TN Texas - TX Utah - UT Vermont - VT Virgin Islands - VI Virginia - VA Washington - WA West Virginia - WV Wisconsin - WI Wyoming - WY Yukon Territory - YT
	Zip/Postal Code:
	Phone: (please enter as XXX-XXX-XXXX)	Ext:
	Best time to call if necessary:
	Indicate the nature of your request: select one MOH player not working MOH player audio volume problems MOH Player sound quality problems MOH player program loading problems Defective media Telephony prompts - loading or playback problems A problem not specified above
	Message On Hold equipment: select one Not applicable OHP 7500 OHP 7000 OHP 6500 OHP 6000 OHP 5000 OHP 5500 MOH 500e OHP 4500 OHP 4000 OHP 3000 MOH 400 MOH 150 other...
	If you answered "other" above, please indicate brand & model:
	Your phone system (make & model):
	Describe in detail the problem you are having. If applicable, please indicate the series of steps necessary to make the problem occur. Our Technical Services team will use your description to diagnose the issue.

Try here first!
		Check out our step-by step Connection and Troubleshooting section, printable user manuals and Quick Start guides, and detailed FAQs. Equipment Connections and Troubleshooting Downloads FAQs (Frequently Asked Questions)