Knowledgebase Article - How to Load a Message On Hold Program Directly into a TalkSwitch System

Home | Welcome Center | Site Guide | Contact Us

Knowledgebase

	Search / Browse Knowledgebase
		How to Load a Message On Hold Program Directly into a TalkSwitch System

Knowledgebase Article

Print this page

Document ID: 060304185706

Document Title:

How to Load a Message On Hold Program Directly into a TalkSwitch System

Pertains to: TalkSwitch 24-CA; TalkSwitch 48-CA, TalkSwitch 48-CVA.
Category(ies): Equipment/Hardware; How to
Last Updated: 3/28/2006

Situation:
You have purchased a Message On Hold program from us, and wish to load it directly into your TalkSwitch system.

Article:
All TalkSwitch systems have a MUSIC jack on the back of the unit which accepts output from an external Message On Hold playback device, enabling your callers to hear Message On Hold announcements while on hold, parked, queued, or transferred. With the introduction of the 24-CA, 48-CA, and 48-CVA models noted above, it is also possible to load a Message On Hold audio file directly into the TalkSwitch unit itself, making the use of an external player unnecessary.

PLEASE NOTE: Even though these files have a '.WAV' extension, they are encoded in a special format used by telephone systems. 'Normal' .wav files, MP3 files, files ripped from a CD, or other audio files cannot be loaded into a TalkSwitch system. If you have existing Message On Hold programs that you need to have converted into this special format, please contact us and we'll be happy to help you. For more information about this special encoding, please consult the following Knowledgebase article:

About the On Hold Network's Proprietary µ-law Codec

To load a Message On Hold audio file into a TalkSwitch unit:

Launch the TalkSwitch System Configuration software from your PC. If you have set a password, you will need to enter it on the next screen, then click OK. After the current configuration is retrieved, the opening screen of the TalkSwitch System Configuration software should appear.
Using the navigation pane on the left side of the TalkSwitch System Configuration software, click on the '+' sign next to 'System Information' to reveal more options. Under the 'System Information' category, select 'On-Hold/Ringback'. NOTE: If you have multiple TalkSwitch units networked together, it does not matter into which unit you choose to load a Message On Hold file. When an Message on Hold file is loaded into any networked system, it will be automatically copied to all the other units over the network.
In the On-Hold Settings panel located to the right, click the 'Load .wav file...' button.
In the window that appears next, you will receive a warning that music-on-hold files must be encoded as an 8 kHz, 8-bit mono u-law .wav file. If you indicated this format when you placed your order, or had a file converted for TalkSwitch use, it is are already in the proper format. Click 'Yes' to continue.
Navigate to the location of your Message On Hold file. Click on the filename to highlight it, then, then click Open.
Wait for the file to finish loading. Load progress is indicated in the blue progress bar in the small window that appears. Upon successful completion, the progress window will close. The Message On Hold file has been successfully loaded.
In the On-Hold Settings panel, select the 'Play music from file loaded on TalkSwitch' radio button.
Just below, in the Transfer Settings panel, confirm that the 'Music' radio button is selected. NOTE: This option will not be available until you configure the On-Hold Settings option in the previous step.
Go to the File menu in the upper left corner, and select 'Save to TalkSwitch...'.

If you require help with loading a Message On Hold file from the On Hold Network, or converting a file for use with a TalkSwitch system, you may contact the On Hold Network Technical Support Department at 1-888-939-6865. We do not provide support for installing, upgrading, or configuring TalkSwitch hardware or software. You may contact Centrepoint Technologies directly at 1-888-332-9322, or visit http://www.talkswitch.com/support for support of your TalkSwitch product(s).